Frequently Asked Questions

The Harrington’s Guarantee

What is Harrington’s guarantee?

For over 150 years, Harrington’s has built its reputation on one principle: excellence in every bite. We stand behind the quality, craftsmanship, and authenticity that goes into every product we send your way. If you’re not completely satisfied with your order, we’ll make it right.

Our commitment is simple: you deserve the best, and we’re dedicated to ensuring every experience with Harrington’s lives up to that standard. If you have any concerns, please reach out to our Customer Care team, and we’ll work quickly to resolve the issue to your complete satisfaction.

About Our Products

What products does Harrington’s offer?

Harrington’s is known for our hand-crafted, slow-smoked meats—hams, turkeys, bacon, and Canadian bacon—sourced from North America and smoked using time-honored methods perfected over 150 years. Beyond our signature meats, we offer a carefully curated collection of gourmet foods designed to complement your meal and complete your table. This includes artisanal side dishes, specialty condiments, aged Vermont cheddars, pure maple syrup, complete dinner collections, and gourmet desserts.

Every product is selected to reflect the same commitment to quality and authenticity that defines Harrington’s, so whether you’re ordering smoked meats alone or building a complete meal from start to finish, you’re getting excellence throughout.

How should I prepare my Harrington’s products?

Cooking instructions are included with each product and on our website under the Preparation section for each product. Most items require baking, broiling, frying, or grilling. Some products are microwavable— check your product details for best results.

Click here for a preparation guide for our most popular hams.

How long can I keep Harrington’s products frozen?

If your product arrives frozen, keep frozen and most items are best enjoyed within 3 months. Once opened, we recommend keeping refrigerated and enjoying within 3-4 days.

Can I refreeze products after delivery?

Yes, you can generally refreeze items that arrive chilled to you.

Do your products contain allergens or cater to special diets?

Check product pages under 'Ingredients' for allergen info, including nuts, gluten, or dairy. We also offer gluten-free, vegetarian, and other special diet options like Kosher.

This information is also conveniently located on the product label.

Are your products shipped frozen?

Most of our products are shipped frozen. Some shipments are packed only with gel packs, and some do not require refrigerant. Dry ice may evaporate prior to arrival at your door. This is perfectly normal, as long as the product is refrigerator cold; simply store in the freezer.

Are your products Kosher certified?

Some of our products are kosher. In our catalog, a 'K' appears directly after the product description, and online, you’ll see 'Kosher' immediately following the product copy. You can also search 'Kosher' on our website to view a full list of kosher products.

If you have questions or need assistance, our Customer Care team is happy to help; call us at 877-867-6851.

Placing an Order

How do I place an order?

Visit our website and browse our full selection, adding items to your shopping cart as desired. If you already know the item number, use Quick Search at the top of any page to easily find the item you want.

You can also call us at 877-632-5766 to place your order over the phone.

Can I schedule my delivery for a specific date?

Yes. When ordering online, select your preferred delivery date during checkout. We’ll do our best to deliver within your requested window, though carriers occasionally deliver a day early or late during busy periods.

Can I place an order on the website and ship to multiple addresses?

Yes. Choose a recipient when adding each item to your cart. You can ship a single order to multiple addresses by entering each recipient's shipping information during checkout.

Can I include a gift message?

Absolutely. Add a personalized message during checkout—it will be included on the packing slip in your shipment.

How can I change or cancel my order?

Once an order is submitted, it cannot be changed or canceled. All gourmet food orders are immediately sent to our warehouse for processing and inventory reservation.

✅ Tip: Double-check your shipping address, gift info, items ordered, and ship dates before completing your order.

Payment

What payment methods do you accept?

We accept Mastercard, Visa, Discover, and American Express. For mail orders, we also accept personal checks. Your credit card will be charged when your order is placed. Please note that personal check orders require an additional 10 days for processing.

Why are personal check orders held for 10 business days?

Mail-in orders take 2–3 business days to process once received (allow up to 10 days for your check to reach us if using the USPS). We allow up to 10 days for the check to clear your bank.

For faster service and shipping, order online or by phone at 877-632-5766 using a credit card.

Is my payment information secure?

All payment information is encrypted using the highest level of encryption to ensure your payment information is secure. You can rest assured that our website provides a secure online checkout for your gourmet food needs.

Shipping & Delivery

What are my shipping options?

Standard Delivery: All orders are shipped to arrive within 5 days of selected delivery date. Our standard shipping days are Monday-Wednesday. Orders placed after 11 am EST on Wednesday will likely ship the following week. Rest assured, we add the appropriate amount of dry ice or ice packs in each package so that it will keep the products cold until they arrive. Shipping is calculated per ship-to address.

Expedited: Add $8.95 for 2–3 business day delivery.

Overnight: Add $24.95 for 1–2 business day delivery.

Due to high volumes, orders may take an additional 1-2 days to leave our warehouse. Our delivery carriers may also experience some delays. We do not have any control over shipping delays with Federal Express or UPS.

For more information as well as our Standard Rate table, visit our Shipping & Ordering page.

Where do you ship?

We ship to the continental U.S. only. We do not ship to Alaska, Hawaii, PO boxes, APO/FPO, Puerto Rico, or international addresses. Perishable products require a physical street address.

How is my order packed?

Perishable products ship in insulated Styrofoam coolers with dry ice or gel packs to maintain cold temperatures, depending on the mix of products ordered. Non-perishable items may be shipped in corrugated boxes.

What are gel packs and how should I handle them?

Gel packs are cooling elements we use to keep your order chilled during transit. If you see gel packs in your package, they’ve served their purpose of keeping your order in perfect condition. Once your package arrives, the gel packs can be safely disposed of in your regular trash, or you may reuse them for your own purposes (storing in a freezer, cooling lunch bags, etc.). Do not consume the gel packs themselves.

If your product arrives warm, contact us right away at info@harringtonham.com or 877-867-6851. Please do not dispose of your order before you have spoken with Customer Care.

What is dry ice and how should I handle it?

Dry ice keeps your order frozen during transit and evaporates naturally as a gas. Unlike regular ice, it doesn’t melt into water because it’s made of frozen carbon dioxide that turns directly from a solid into a gas. If you open your package and there’s no dry ice left but everything is still refrigerator-cold, your order is perfectly safe. If you do see any dry ice remaining, leave it inside the cooler or handle it with care using gloves or tongs. Never touch dry ice with bare hands, as it can cause burns. The safest way to dispose of it is to set it in a well-ventilated outdoor area and allow it to evaporate on its own.

If your product arrives completely thawed, please contact Customer Care at 877-867-6851 or info@harringtonham.com right away. Do not throw anything away before speaking with us.

Will my order stay frozen during shipping?

Yes. Depending on what you ordered, we pack orders with extra dry ice or gel packs to protect against carrier delays. Even with an extra day in transit, your shipment should arrive in perfect condition.

What if I’m not home when my order arrives?

Perishable products must be opened and inspected on delivery day for best quality and food safety. Packages that are perishable are shipped with perishable protection such as insulated coolers, gel packs, and dry ice. If you anticipate you won’t be available, contact us before placing your order.

We can’t take responsibility for orders that were not opened on the day of arrival if there is product that is not good.

Can I change my delivery address after my order ships?

No. Once your package leaves the warehouse, rerouting risks spoilage. Please double-check your address before completing checkout.

Can my order arrive early?

Carriers like UPS and Federal Express may sometimes deliver faster than expected. This is normal during peak periods, especially in November and December.

What happens if my delivery is delayed?

If your delivery is delayed and arrives in a condition that is not usable, please contact Customer Care at 877-867-6851 or info@harringtonham.com and we will work to resolve. We pack orders with extra dry ice or gel packs in the event they are delayed by UPS or Federal Express; therefore, even with a day delay in arrival, the shipment can still be in perfect condition.

Do you ship on weekends?

We do not generally ship packages on the weekends; packages leave our warehouses Monday – Friday. During holiday periods like Thanksgiving and Christmas, it is possible that packages can leave on the weekend due to the high volume.

Where will my order ship from?

We ship from multiple temperature-controlled warehouses located in different regions across the country. To ensure the fastest and freshest delivery possible, our system selects the fulfillment center closest to your shipping address based on the items in your order. This helps minimize transit time and ensures your gourmet items arrive in perfect condition.

What should I do if my order is lost or damaged?

Contact us within 10 days of your expected delivery date by email at info@harringtonham.com or call 877-867-6851 with: your order number, photos (if damaged), and a description of the issue.

How do I dispose of Styrofoam coolers?

Check with local recycling centers, reuse for storage/planters/holiday decorations, or donate to a meal delivery charity in your area.

Shipping Addresses & Restrictions

What should I know about shipping addresses?

Provide a complete address including street address, apartment or suite number (if applicable), and the recipient’s full name. We cannot be responsible for shipments to incorrect addresses or when the recipient is unavailable.

Shipping Protection

What does CF Shipping Protection cover?

Rest easy knowing your purchase is in good hands with CF Shipping Protection. This package protection covers loss*, damage, unlocated**, missing or wrong items, return to sender, and other carrier mishaps. If your order is lost, damaged, or doesn’t arrive as expected, just email us at info@harringtonham.com and we’ll make it right—at no extra cost. It’s our way of keeping your experience worry-free from checkout to delivery.

*Lost package: A package is considered lost 10 days after it has been mailed and not marked "delivered."

**Unlocated or mis-delivered package: A package is considered unlocated if it has been marked "delivered" and is not received by you within 2 business days following the delivery scan. Please make sure you check with your local UPS or Fedex office to make sure they are not holding your package for you before filing a claim with us. If your product is lost, damaged, or unlocated, please contact us within 10 days of your order being shipped by email at info@harringtonham.com.

Once we can confirm your claim, you will receive a replacement of the merchandise you ordered. If you are eligible to receive a replacement, please allow 1-2 business days (Mon-Fri) for us to ship your items. If the merchandise you purchased is no longer available, we will contact you to arrange a suitable replacement or offer a refund.

To file a claim please send an email to info@harringtonham.com with your order number, reason for claim (unlocated, lost, damaged). If your package is damaged, please include a photo with your claim.

What is not covered under the CF Shipping Protection?

There is no coverage for invalid or incorrect addresses provided upon order placement, or product quality. Shipping Protection does not cover spoilage resulting from a package being left outside or not picked up on the day it is delivered.

Can I add CF Shipping Protection after checkout?

CF Shipping Protection must be added at the time of checkout. Once the order has been placed, coverage cannot be added retroactively.

What happens if my order is lost in transit?

What if my order shows delivered but I don’t have it?

A package is considered mis-delivered or unlocated if it has been marked "delivered" and is not received by you within 2 business days following the delivery scan. Please make sure you check with your local UPS or Fedex office to make sure they are not holding your package for you before filing your dispute.

Also, check with household members, neighbors, and around your residence. If your product is mis-delivered or unlocated, please contact us within 10 days of your order being shipped by email at info@harringtonham.com.

What if my order arrives damaged?

Please reach out to info@harringtonham.com within 10 days of delivery with a photo of the damaged item and packaging. We’ll resolve it quickly by replacing the order or item for you.

How long do I have to report a problem?

You have 10 days from the delivery date to report any issues with your shipment.

What information is required to support my dispute?

You should submit the order number, email address, detailed description of the issue, and photos where possible.

How do I contact you about a problem with my shipment?

Simply email info@harringtonham.com or call 877-867-6851 with your order number and a description of the issue. We’ll take care of the rest.

How long does the review process take?

Upon receipt, the review process normally takes 24-48 business hours to complete.

Sales Tax & Charges

Is sales tax included in my order?

Sales tax is applied to your order in accordance with state and local legislation as determined by the ship-to address on the order.

How are shipping and processing charges calculated?

Shipping charges are based on your order total and destination. See our shipping and ordering page for current rates.

Gifting & Personalization

Do gift orders show pricing?

No. All gift orders are shipped without prices, so the recipient only sees the gift.

Can I send gifts to multiple addresses in a single order?

Yes. Choose a recipient when adding each item to your cart. You can ship a single order to multiple addresses by entering each recipient's shipping information during checkout. Keep in mind that only one ship date can be selected per order, so all items regardless of destination will ship out on the same date.

Do you offer corporate or bulk gifting?

Yes! Our dedicated Customer Care team is here to help you create memorable, customized corporate gift experiences, and we have corporate gift solutions ready for you. From special packaging to custom greeting cards, we work closely with you to ensure your recipients are truly delighted.

Can I include multiple gift messages in one order?

Yes. Add a personalized message for each recipient during checkout.

Do you offer gift wrapping?

While we don’t offer gift wrapping for your gift delivery, we do have many products that are in decorative packaging. Additionally, select products can be packaged in a wooden gift box. You will see a photo of the product in the gift packaging on the product page.

Holiday Orders

Are there special requirements for holiday deliveries?

Yes. For most major holidays, we publish specific order cutoff dates for standard shipping rates. Orders placed before the cutoff date receive our standard shipping rates, while orders placed after the cutoff may require expedited service at an additional cost.

We strongly recommend ordering early during peak holiday seasons—carrier volume, weather conditions, and product availability can all impact delivery timing and availability. Placing your order early ensures you’ll get the holiday delivery window you want at the best rate.

Miscellaneous

Remove me from your mailing list

Send an email to info@harringtonham.com with your name, address, customer number (if there is one in the pink box), and catalog source code (in the blue box). We will remove you from our mailing list; however, please note you still may receive 1-2 more catalogs, as it can take up to 6 weeks to remove you from our catalog mailings.

Unsubscribe from SMS alerts

Reply STOP to the text message you received, and this will opt you out of future messages.

Can I request a serving suggestion for my gourmet food order?

Absolutely! Harrington’s loves to inspire delicious meals and entertaining ideas. If you’d like a serving suggestion for a gourmet food you purchased, simply contact our Customer Care team via email at info@harringtonham.com, and they can connect you with a Product Specialist who can assist.

Do you offer a subscription or repeat order program?

Currently, Harrington’s does not offer an automatic subscription service. However, you can easily place repeat orders for your favorite gourmet foods online. Consider saving your preferred products in your account for faster checkout or set reminders to reorder seasonal favorites.

Customer Care can also help you place re-orders of your favorite products by calling 877-632-5766. Subscribe to our email and SMS options to stay updated with our newsletter to hear about limited-time offers and new gourmet selections.

How can I request a donation?

As a company committed to our community, we are proud to say we give back locally. We make donations to both the Vermont Food Bank and the Maryland Food Bank. We regret we cannot take specific donation requests.

How can I contact the Customer Care Team?

Reach out to us at info@harringtonham.com, or call us at 877-867-6851. Our team is ready to help Monday–Friday, 8am–5pm EST. To place an order, the best number is 877-632-5766.